Shipping policy

SHIPPING AND POSTAGE

We will process your order as soon as possible within standard business hours. Please note that stated delivery time is estimated for within business hours, and does not include any time for processing your order. We will email you a confirmation once your order has been shipped, which will include a link to your tracking page.

Your order will be delivered in 1-3 business days, depending on where you are located. While we make our best efforts, we can not guarantee overnight delivery if there are delays with NZ Post. Rural deliveries may take a little longer. 

When checking out please supply us with a physical address, such as a workplace, where there will be someone present to sign for your item between the delivery hours of 9am - 5pm weekdays.

We take no responsibility for charges or delays incurred at receiver's end as this can vary depending on the rules of customs in each country.

We are partnered with NZ Post to deliver all our parcels. If you have any questions about delivery, please contact NZ POST directly as they can help you best once your parcel has been dispatched from our warehouse.

All stock is located in our Auckland warehouse.


SIGNATURE REQUIRED

If you prefer not to have your parcel left unattended after delivery, please opt for the 'Signature Required' option, particularly for high-value items.

Please be aware that non-signature parcels are sent at the buyer's own risk. If you won't be available to receive the parcel, please ensure that your courier is provided with a secure location to leave it.

Unfortunately, neither Sweet Nails nor NZ Post can offer refunds or replacements for items that have been lost, damaged, or stolen after being successfully delivered to your property. It's crucial to emphasize that you must contact us within 21 days to initiate a claim. After this time period, we and NZ Post will be unable to assist.

SHIPPING RATES AND TIMES

We will process your order as soon as possible within standard business hours. Please note that the stated delivery time is estimated for within business hours and does not include any time for processing your order. We will email you a confirmation once your order has been shipped, which will include a link to your tracking page.

New Zealand

Standard: $7.99 (1-3 days Delivery)
Rural: (Additional 5-7 working days to standard target delivery)

TIMEFRAME FOR LODGING AN ENQUIRY FOR LOSS OR DAMAGE

Subject to the application of the Consumer Guarantees Act 1993, an enquiry must be lodged for loss or damage within: 

To lodge an enquiry or to make a claim, for all domestic courier services:

• call the Customer Care Centre on 0800 268 743.
• call the Customer Care Centre on 0800 501 501.