Refund policy
RETURNS AND REFUNDS
We want you to love your experience with SWEET NAILS. On the off chance that you don't, we are here to help.
We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unopened or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any return question at sweetnails0905@gmail.com.
Once approved, we will then give you options to choose from the following:
- If you would like to proceed with a refund, depending on your credit card company, it may take an additional 3-7 business days after your credit is applied for it to be posted to your account.
- If you would like the same products, let us know in your email and we will arrange a return label to send us back the damaged product(s).
* NOTE: Return shipping charges are responsibility of the purchaser. Shipping and handling charges are not refunded.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at
sweetnails0905@gmail.com.
A full refund or replacement of the item will be provided if there is a manufacturing defect in the product. Proof of defect is necessary prior to processing a refund.
For change of mind and returns, you will incur a 9.95% processing fee to cover costs associated with your order that are non-refundable to Sweet Nails (i.e. Shopify and credit card fees).
DAMAGES AND ISSUES
All of our products are checked for quality before dispatch and while we do try our best to ensure that the products are delivered to you in perfect condition, the product may be damaged during transit. If this happens, please send us an email at sweetnails0905@gmail.com within 14 days, along with your order number, full name and an image of the damaged product(s) for us to help you promptly.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCEPTIONS / NON-RETURNABLE ITEMS
Unfortunately, we cannot accept returns on sale items or gift cards.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.